Returns & Refunds
Return
If you have any return inquires, please email us at info@kekagarments.com or use the contact form on our webpage.
The rules for returns are:
- Report your return within 14 days after receiving your package at info@kekagarments.com or use the contact form on our webpage
- All tags must be kept on, without any signs of having unlocked the safety strap on the hang-tag
- Return the item in the original packaging
- Return the item in the same condition you received it; unworn, unused and unwashed
- Damaged, worn or dirty garments won’t be refunded
Return fees
Returning a garment is free of charge. However, you are responsible for the payment of the postage back to the shipping location in Sweden.
Refund
Once your return is delivered in its orginal state according to our return conditions, please allow 5-7 business days for it to be processed and a further 4-6 business days for your refund to be issued to the original payment card.
Exchange
Unfortunately, exchanges are not possible. If you need a different size or colour of the garment, then we kindly ask you to return your item and to place a new order.